I come into small teams and build the operational infrastructure they've been too busy to build themselves — documentation, automation, workflows, and systems that don't fall apart when someone leaves.
Work with meI assess your current operational state — what's documented, what's tribal knowledge, where things break down — and deliver a clear prioritized roadmap for fixing it.
A fully structured Notion workspace designed around how your team actually works — not a template dropped in and abandoned. SOPs, wikis, project tracking, and documentation that people actually use.
Zendesk or equivalent configured for your actual support and sales flow. Custom fields, automation rules, ticket routing, and reporting that surfaces what matters.
A complete onboarding system for new hires or clients — structured checklists, knowledge base, automated touchpoints, and documentation that actually transfers knowledge instead of creating confusion.
Automated Slack workflows that reduce manual coordination overhead — status updates, approvals, alerts, and routing that happen without someone having to remember to do them.
For product teams shipping without a QA foundation. Bug lifecycle system, test coverage framework, regression tracking, and defect documentation that reduces repeat issues and release anxiety.
I've spent my career as the person who walks into operational chaos and builds the systems that make everything else possible.
At a healthtech startup, I designed and implemented end-to-end product operations infrastructure — CRM, QA databases, defect-tracking workflows — used across teams. I owned QA strategy across all feature releases and acted as the final quality gate before deployment.
At a nonprofit analytics platform, I contributed UX design work for data-heavy applications focused on automated reporting and data interpretability for non-technical users.
I don't just consult. I build things that work after I leave.
For solo founders and very small teams who need one specific system built and documented.
For small teams ready to build a real operational foundation — audit through implementation.
For startups or agencies needing comprehensive operational infrastructure built from the ground up.
30 minutes. I ask about your current state, pain points, and what you actually need. We scope the project together and I send a proposal within 48 hours.
I assess your existing systems, talk to anyone relevant on your team, and map exactly what needs to be built, in what order, and why.
I build your systems. You get updates at defined milestones. No disappearing for weeks. No scope creep without conversation.
Full documentation, a walkthrough, and a follow-up window. Your team can actually use what I built without me there to explain it.